At PrintDigital.pro, we strive to provide high-quality IT networking services to our clients. We want to ensure that you are fully satisfied with the services we offer. Please review our refund policy below to understand your rights and our procedures.
1. Service Delivery
Our services are delivered with the utmost care, and we work hard to meet your expectations. However, if you are dissatisfied with the service or feel that it does not meet the agreed-upon terms, please reach out to us. We will evaluate your concern and try to resolve it to your satisfaction.
2. Refund Eligibility
Refunds are only considered under the following circumstances:
- Service Issues: If there is a technical issue or problem with the service that cannot be resolved within a reasonable time frame.
- Service Not Provided: If we fail to deliver the service within the agreed-upon time frame, and there is no resolution or agreement on an alternative.
Refunds are not provided for issues related to user error, network conditions, or third-party issues beyond our control.
3. Requesting a Refund
To request a refund, please contact us within 7 days of the service delivery date. Include the following details in your request:
- Your name and contact information
- A description of the issue
- The service you are requesting a refund for
- Any supporting documentation or screenshots
Our team will review your request and respond within 5-7 business days.
4. Refund Process
If your refund request is approved, the refund will be processed to the original payment method. Refunds may take up to 10 business days to appear in your account, depending on your payment provider.
5. Non-Refundable Services
Certain services are non-refundable, including:
- Services rendered that meet the agreed specifications
- Customized or one-time solutions
- Subscription-based services
6. Cancellation Policy
If you wish to cancel a service or project before it begins, please notify us in writing as soon as possible. Refunds for cancellations will depend on the stage of service delivery and any prior agreements in place.
7. Changes to the Refund Policy
We reserve the right to modify or update our refund policy at any time. Any changes will be posted on this page with the updated date.